Manufacturing fault and horrific service

Had the most horrible experience with both canal walk and n1 Foschini city branch.

Firstly I bought a phone - Sony Experia E5, on the 27th August 2017 at the N1 city branch and was advised by the assistant that if there is any technical fault with the phone and I return it within 7 days as per the policy they will return the credit or exchange the phone.

My phone battery was fully charged and I switched off as usual due to working policies. When I had my break I tried switching on the phone but it wouldn't switch on.

After work, I went to the branch in Canal Walk as it was the closest branch at the time. There I was assisted by a gentleman who first checked the phone, he then explained that the exact same phone on display in their store was giving the same problem and was going to.do a credit refund but was waiting for the.manager in order to action it.

The manager, however, told me that they were unable to.process it because I had not purchased it at their branch and I had to return it to the initial branch.

When I got to n1 city branch and explained the situation and what I was told, they said that canal walk should have been able to assist as it doesnt matter where it was purchased. This ****ed me off firstly, because I had just come off my shift, drove to canal walk, got told off, drove to N1 city to get told they should have assisted me.

Anyway... I told the assistant I do not want this phone and that I want my account credited immediately so that I can purchase another phone. She agreed that this is a problem with the phone because someone had returned the same phone model with same problem BUT I was told it needs to be sent to a Vodacom OBF due to it being a vodacom phone so they can assess the phone to establish whether it is within the OBF Warranty criteria.

I EXPLAINED THAT I AM NOT TAKING THE PHONE BACK NO MATTER WHAT AND WANT MY CREDIT RETURNED. ALSO THE STAFF AT THE BRANCH IS UNS****ED, THE LONG WAIT IS ANNOYING AS THERE IS NOT ENOUGH STAFF TO ASSIST THE CUSTOMERS.

I ASKED FOR THE SERVICE LEVEL AGREEMENT AND WAS HANDED THE PAGE TO SEARCH FOR IT MYSELF BECAUSE SHE DID NOT KNOW WHAT IT WAS. I WANT THIS MATTER RESOLVED IMMEDIATELY AND REFUSE TO TAKE OWNERSHIP FOR A PHONE THAT HAS A MANUFACTURING FAULT!!!!!!!!!

The information given from both stores are very conflicting and contradictory and the service is revolting.