CG
Caroline G
1 reviews | Active since Mar 2016
08 Mar 2016, 09:25
Manual price increase of barcoded item
On choosing an item I noticed that the price tag had another price sticker stuck over the original swing tag. I removed it to check what the previous price would have been to find it was R199 where the added sticker was R220. How do items go up in price in store? So I went to the till and they scanned it only so tell me it was now R260. When I complained they quickly removed the sticker and told me I could get it at the original price, nervously fumbling, trying to change the computer price. The cashier was confused and was being instructed by the floor salesperson, who was suddenly nervous. This feels like a **** to me.
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Replies (1)Foschini's replyOfficial
09 Mar 2016, 11:10Hello CarrieG,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini Team
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini Team
Foschini's reply09 Mar 2016, 11:10
Official
Hello CarrieG,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini Team
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini Team
