AC
Audrey C

1 reviews | Active since Oct 2018

29 Oct 2018, 08:48

MANAGER BEING RUDE AND ATTITUDE

Last week Monday, 22 October, 2018, at Donna Claire, Greenstone Mall, I bought a set of five full panties and took the wrong size. On Wednesday morning I phoned your toll free number and spoke to lady there who suggested that i take the panties back to greenstone and see the manager and tell her that they have to swop or give me voucher for them. On Saturday, 27 October 2018, i went back to this store and guest what the manager was extremely rude and said a big NO, she was not impressed that I asked for the call centre number. This store has now losted a customer on her being rude and attitude, i will rather now go to anyother branches for a better service.

0
Replies (1)
Foschini
Foschini's reply29 Oct 2018, 14:58
Official
Good day Audrey.

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly. 
Your patience and understanding is appreciated.
TFG