JM
Jonathan M
1 reviews | Active since Feb 2010
14 May 2015, 13:54
MADNESS
I bought a top for my wife on saturday. She tried it on and it was too big for her. She took it back to the branch today for a smaller size. When she wanted to exchange it they said that she would have to pay in R 110 because it was on special over the weekend and now it is back to the normal price???? Really!! How can you put something on special and when someone wants to exchange it they have to pay in. This is pathetic service!
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Foschini's replyOfficial
14 May 2015, 14:32Hello JonMa07,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply14 May 2015, 14:32
Official
Hello JonMa07,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,