Loyal customer but no service in return

As a loyal customer for many years, I sure am saddened by the service or lack thereof. On 24 July I sent an enquiry to your customer service division and did not receive a response. I sent another request on 14 August and to date still no response. After all these years and all the money I have spent in your store and you do not have the decency to respond to your customers. I guess this only works one way, the one where you take my money and give nothing in return.