LOST ONLINE ORDER

I ordered a set from Foschini on the 26th of January and till this day, 07 February i haven't received my order. Item was couriered via RTT and no one seems to know where the parcel has gone to. I've spent ove R200 in airtime trying to fix this mess between them and RTT as clearly, no one seems to care enough to actually do their job!! I paid for this order using my fiancés TFG store card amd i know for a fact they will not even try to refund it. All they do is take people's money and not care wether you recieve your goods or not. Once tried emailing and inboxing Foschini on Instagram to no avail. All they ever say is they are looking into my query . I'm BEYOND DISSATISFIED AND UPSET AT THIS POINT!!!!!!