yM
yanga M

1 reviews | Active since Apr 2015

15 Apr 2015, 14:15

Losing job opportunities because of a paid up account

Good day<br> I really need urgent assistance, my totalsports<br> account was handed over to MBD Attornies. In.<br> Jan 2015 i paid R1303 cash only to find out<br> last month that i still owe R187 for MBD fees<br> which i was never informed prior. But i paid<br> R190 to MBD and they said they will send a<br> paid up letter once i pay the fees but theres no<br> phone call from them they are dead quiet and<br> the frustrating thing is that i have been calling<br> these people more than 20 times the phone<br> just rings.i gave up and.sent an email to tfg<br> customer services and a guy by the name of<br> CHAD HOFMEISTER rep**** asking for my<br> details and i gave him but till now theres no<br> feedback from him either. Last week i called<br> the tfg head office & a lady by the name of<br> Andy assisted me and i explained my problem<br> then she gave me a number for recoveries to<br> call and i did call but the phonw rings with no<br> answer. I have tried so hard and i dont<br> understand why i should go through so much<br> trouble as if i am the one dealing with MBD. I<br> cant even get a job because of this account its<br> really frustrating because my itc profile has<br> default payment which i have paid up.<br>

0
Replies (1)
Foschini
Foschini's reply15 Apr 2015, 15:26
Official
Hello pilato1489,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.