Livid and Appalled

Further to my report yesterday, I am pleased to advise that Foschini representative responded very promptly to the issue of the delay of the claim. However, today I am faced with another problem and not very impressed to say the least! So the phone that was ****** was R3899, so the replacement I want will be in that range. Firstly my phone was a Sony Experia C3 and I was advised by Foshcini that they don't have this phone and my options is a Blackberry Z3 or a Samusung, which Im not interested in! So me as the customer went back to the store to search for a suitable replacement (seeing that I am the customer) and I decided on a Samusung tablet deal for R3600 (which is cheaper). To my dismay and utter disbelief I am being told that the insurance does not apply to deals of this nature and I cant have that deal! I would like to please have a copy of the terms and conditions which confirms I cannot take this Samsung deal/or that the insurance relates to a handset only. The alternative will be that I want a new C3 Sony Experia sourced and brought to Promenade store asap! May I add that I will not pay for any charges incurred to bring it to the store be it the latter outcome!