Listen to your customer needs.

Talk about insensitive and no care towards clients,i am very still shocked on what i was told on wednesday by the agent,they made contact with me to make payment arrangement but yet they could not assist me with changing payment optns.

I was told to speak to their customer care dept,after being transfered to them they also told me they cant change my payment plan,cos i first need to pay R350,00 which is arrears,system wont let them change the payment terms for me untill that was paid.all i ask i am only able to pay R500 towards my foschinin accnt ,can u please change my payment plan ,where i can have reduced monthly payment,times are hard,and i dont want my ITC profile ruined...as i will have unnecesary arrears, i cant afford to pay u guys morethan R500 every month ,i am only able to afford paying R500 thats it nothing morethan that ..plz contact me ***, looking forward to an amicable resolution.Every business agrees to adjusting monthly installments to meet their customers untill their circumstances change...hear your customers needs....