Limit increase -bad attitude-lack of process

Firstly I would like to meet the head of customer service at Foschini because the service at their call centre is shocking and very bad. I contacted their call centre requesting a limit increase the lady told me that I need to complete a form and I can only obtain it from the branch because the don't keep forms( that's head office by the way) I went to the Pavallion dealt with lady with dread locks she looked from about 5 files for a form then she eventually found the file of which I completed and handed the relevant documents it was Saturday the 07 of November 2015. Then I heard nothing from them until I drove there on Thursday and she phoned the call centre then they told her I completed an old form so everyone is clueless by the looks of things then we completed another form and she also doesn't bother to contact me until i receive an sums that said I got a limit increase of R200 of which I went to fashion express to appeal after speaking to 4 consultants who either placed me on hold or gave a number that rang endlessly I got through to a lady by the name of Shane she said Foschini couldn't process because the form was unclear can someone tell me the problem here.