Lies told by the staff at Foschini Galleria Amanzimtoti

<p>I am not sure if my review went through before, but here I am writting another one. I was at Foschini at Galleria Mall in Amanzimtoti on the 9th August 2016 at 13h03 to purchase Clinique products. The consultant that assisted me was Ayanda. I was charged and incorrect price of R540 (correct price was R500) of which when I pointed this out to her, she then call Sybil who also works there to come do a reversal and charge the correct amount. This therefore meant I was charged twice (R540+R500=R1040). I then informed both Ayanda and Sybil that the R540 was not reversed into my account and they told me it should appear before the end of the day, if it doesn't then i must come back the following day. The following day 10August, the money was still not in the account so I went back to the store and spoke to Ayanda, she assured me that she did not know the reason for this. She offered to do a cash refund and when the money appears in my account, I must come and pay back at the store. I told her I need the money urgently by Friday so we can wait one more day because that means another trip to the store to pay. Ayanda then told me she will be on leave the following day 11 August so I must come and see Sandy and they close at 7pm. She then called Sandy and told her that I will be coming to the store the following day in her absence. Sandy then agreed so I left the store. On the 11 August once again the money was still not in my account, i then went to the store at 6pm and spoke to Sandy. She told me that there is nothing that she can do as bank matching is closed. I informed Sandy that Ayanda said the store closes at 7pm and no bank matching was mentioned. Only then Sandy and some collegues informed me that a cash refund could have been done on the 9August instead of reversing back into my account. Sandy called her manager and was informed the reversal should take 7 to 10 working days (all new to me). She took down my details and said she will call me the morning of the 12August to do an immediate reversal and I left. On the 12 August at 9h15 I received a call from Sandy as promised asking if the money was in the account before she calls bank matching, of which i told her no. She called bank matching and called me back with the news that there is nothing that they can do on their side and I will just have to wait the 7 to 10 working days. Now this irritated me because firstly, it was their fault that they charged the incorrect price, but now I will have to wait 7 to 10 working days. Secondly, all this running back and forth from the store, back home and back to the store again which has been time and money wasted and a huge inconvenience only to be told that there is nothing that they can do. Thirdly, the lies told by Ayanda and Sybil. I thank you for your assistance and hope to find a solution to all this and the store should take responsibility for all of this.</p>