Lazy to Assist Customers after 5 PM

I am a new customer that have opened my account two weeks ago.Yesterday i went to your foschini in menlyn at 5 pm.I went straight to your cosmatetics dept. I was busy looking for Face products to buy one of the your staff members was busy unpacking the boxes, I looked to see if she was wearing a name tag to call her maybe to get her attention. No name tag.I looked around tried to sike help from the other lady. She was so caught up in her paperwork she did not even realize i calling her. i went back to the shelf the lady was still busy unpacking. When i went to stand next to her trying to get something at the ponds shelf she just igno me stood behind me try to unpacking the ponds products out from behind me asof i am in her way. I finally got a face staff which i have assist myself with, i go the till to pay, the lady is still busy with the paper work. Untill she dediced to help me, she was telling me the staff dont want to scan. I ask her is there no other way how she can put it on the same that i can buy. She only said to me, i said it does not want to scan and there is nothing i can do. I ask her what should i do,she said just leave it then.i left the store without nothing