OJ
Omphile J

1 reviews | Active since Mar 2012

13 May 2015, 20:45

lazy staff

Good evening<br> <br> I would like to close my credit account card. I went to bloemfontein plaza foschini the service was just poor. No one to assist at the shoe and clothing departments. I had to go ask assistance from cosmetics.<br> <br> Paying for my goods was a good 20min queue with one teller while others where chatting. Costmatics lady had terms and conditions in order to pay at the counter: I must buy any Costmatic product or pay using TGF accounts not cash while she continues chatting with the other shop assistant.<br> <br> I couldn't close my account because time was no longer on my side.

0
Replies (1)
Foschini
Foschini's reply14 May 2015, 13:11
Official
Hello omphilej,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

Best regards,