LB
Lindiwe B

1 reviews | Active since Dec 2013

09 Oct 2015, 11:30

LAZY,DISRESPECTFUL,RUDE STAFF!!!!

Yesterday I found myself in the Foschini store in East Rand Mall, I was looking for shoes. I stood there with another lady trying to get the attention of the staff members in the shop as there was no one to help us there.<br> The ladies at the till section just looked at us with no sense of response or urgency even after we asked for help twice.<br> I ended up not fitting the other pair I wanted to try on, and just buying the one pair that I had already fitted.(Fortunately the two shoes were on display, had that not been the case I would have left that pair too.) .I paid for these shoes without even a box. I left there feeling WHAT A TERRIBLE SERVICE!!!<br> <br> Today I went to make an exchange on one of the items I purchased yesterday, and a refund for a pair. <br> I was disrespected by a lady called Joleen who seems to be a supervisor or something.<br> <br> Moral of the story is your staff is very RUDE,LAZY, DISRESPECTFUL & THEY UNDERMINE PEOPLE .<br> And sadly some of us can pay them 5 times their salary, we don't need to be given attitude about petty stuff worth a R420.<br> I love Foschini clothes but these incidents will really keep me away from your stores. I don't need this in my life!!!!

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Replies (1)
Foschini
Foschini's reply09 Oct 2015, 15:09
Official
Hello kwanele.baba@,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated

Foschini Team