Lay-by credit

I have a layby with Foschini & unfortunately the unrest happened. I received an SMS acknowledging our concerns over layby and they were to follow up. I went to Totalsport Bluff where I was told I need to go to another Foschini regardless of them being one group. I called ClientCare and they confirmed this and said I should go to another Foschini and not Totalsport. He also said layby were extended by a month & I can either get my credit back or they’d help with way forward.I received a text saying my Layby at The Pavilion would be concluded. Now I haven’t been to The Pavilion and it’s completely out of my way. I went to Foschini at the Bluff and was told to go to West street Foschini but mid week as the manager would be around. Now my problem is on my way from Bluff, I was involved in an accident. Making it impossible for me to go to West street. I’d like a way forward with regards to my credit.