1 reviews | Active since Jun 2017

09 Jun 2017, 10:28

Laptop purchase

<p>I bought a laptop at Foschini Mamelodi, whereby I took it back to store because it was not in good working conditions. Dimakatso sales lady received it and promised she will took it back to store where they bought it. Now is about two months the laptop is at Foschini, they never took it back to store where they bought it. Always when I phone Dimakatso will tell me the couriers never come to collect the laptop. Now I feel like I am ****** by this store I don't feel happy anymore about this store. I am honest and good customer to this store for a very long time.I don't deserve treatment like this. They don't even apologize</p>

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Replies (4)
Foschini
Foschini's reply09 Jun 2017, 10:49
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,

Foschini
Foschini's reply09 Jun 2017, 10:49
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,

Foschini
Foschini's reply09 Jun 2017, 10:49
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,

Foschini
Foschini's reply09 Jun 2017, 10:50
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,