Lack of service. Bad attitude by consultant

I fail to understand at times the rudeness of Foschini staff. They always feel the need to unnecessarily snap at customers or blatantly refuse to give us service. I was a a Foschini store in Evaton to go get my lay-buy. I clearly stated to the consultant that I lost the slip, is there no way he could assist me in that instance if I have the lay-buy card. The very rude Vuyisile, rudely stated to me that he \could"call head office for me and ask them to assist me but he needs the slip"