LACK OF SERVICE AND FEEDBACK

Good day i made a payment on the 29th of April to my TFG account, the same account number i make to every month that is saved as a beneficiary on my account. i then get an sms after the first to say my payment is late. i called the accounts department and they gave me an email address to send my proof of payment. since then i have been calling everyday and today is the 10th and they still have not allocated my payment and i want to make another payment but cannot do so. every time i call they give me a different email address to send the proof of payment to. but i receive no feedback and nothing gets allocated. when i speak to an agent they tell me there is nothing they can do and they give me another email address. this is so frustrating because i am a paying customer and now you are messing with my credit record and not forgetting the lack of feedback.