Lack of information

Hi, my father opened an account with TFG… for me (his daughter). We were then told that in order for me to do purchases, I would need a secondary card. He’s often traveling, therefore we agreed. After back and forth travelling from Ladybrand to Bloem, he signed the secondary card holder permission form. They scanned it, emailed it to me. I signed it, they scanned it in again and sent it to customer service. ALL they told me was now I wait until I receive an SMS to collect the card. That was not the case, he then needed to call customer service and then forensics called him for verification. After this lengthy process I finally received the sms today confirming my secondary card was ready for collection at any Foschini. I go into the store, they call customer service and THEN tell me… we need to collect the card together!!!!!! This was not once mentioned to either of us throughout this entire freaking (almost 2 week process). They KNEW we were not in the same province hence being willing to scan the form and having us sign them. They did all the verifications they possibly could and no point did anyone think it’s important to mention this??? I’m in Cape Town and only seeing him next year. The Foschini team in canal walk is useless, customer service is useless! I want a resolution asap or I will be doing more than just logging a hello Peter complaint!