Lack of follow up and proper investigation and feedback!

I am still waiting on a follow up call on my query.

I was under debt review and they could not locate my payment and they were never allocate even though my debt counselor provided comes and leased with tfg with my staff account. I got fed up and paid it myself. With a balance of just under 100 left or u might have paid it. To my shock is back up to nearly R3k could someone please get this sorted as you guys are preventing me from my paid up letter and expect me to pay and account for the ****ing third time