Lack of Customer Care

On 10 Nov 2015, I purchased a Samsung Grand Prime from Foschini Tygervalley Bellville. I got home after 3pm & charged the phone & took it out of the charger past 10pm. Before I went to sleep, I decided that I was going to browse through the phone, & only to find that the phone had switched off & refused to switch on when I pressed the power button. I put it in the charger again, but it didn't charge. <br> The following day, on 11 Nov 2015, I took the phone back to the store. The phone was taken in. I have been keeping contact with store to try & get feedback. After numerous phone calls, on 24 Nov 2015 I was informed that the supplier had approved the credit, but they still needed to get authorisation whether they will give me back my money or give me another phone. I informed the store that I do not want another phone