Lack of communication with customers

<p>So I've been retrench end of April.I went into one of the store and informed them that I've been retrench & they phoned the head office in parow. The agent I spoke to said that I can only apply to lower my instalment & the minimum is R100 per month & I agreed to pay that. The agent also said that someone will phone me again within a week to confirm the payment arrangements & within that week I never received a call & nobody deducted the money. So now they literally harassing me that my account is in arrears, I have explained my situation with another lady but still I'm getting calls to pay my account & also the one agent said I need to pay at least R105 to keep my account safe & I did that but now I need to pay over R500 because my account is in arrears. I can't wait to pay my account up to date & close it. I will never support this shop. </p>