Lack of Communication

i have a Foschini account , however on Saturday i found myself unable to use my account. I have a credit of over R10000 in my account and do not have any arrears or anything like that however i was told by the store that my account has expired. Without any communicatioj from Foschini regarding my account status or any changes being made in my account that can prevent me from using it , no body emailed , send an sms notification or even called me to inform me of this.

Not only was i embarrassed but couldn't use my account to purchase clothing for an even i had to attend to ion that day.

Thanks Foschini for ruining my weekend.