Lack of attention to your clothing, Extremely disappointed

I bought a beautiful dress before Christmas and released the dress has a factory fault. I then took the dress back to zevenwacht Foshini and requested they please send me another dress from another store as they did not have my size at their store. The utter disappointment when I walked in yesterday to collect the dress sent from Promenade mall. They sent me another broken dress. Shortly thereafter the lady that helped me said "oh wait we have 3 of those dresses in your size here at out store" we then went looking for the dress, I found 1 of the 3 which was also broken extremely frustrating and disappointed in your brand. What is worst is the lady put the dress back on the shelve after I said did you seriously just out that back while you aware it have a flaw (noticeable to the eye) on it. , she rep**** I have to . I really wanted the dress this is not on.

Is this what you educate your staff to do???? Sell broken dresses highly disappointed with your product. Been with you guys so long and never ever had a problem until now.