*** Service

I took a phone (Huawei) Y6II via my account with Foschini @ mall of Africa few days after while to playing radio it kept on switching off/ Gave an error “not connected to server” I played music it did the same thing too, I sent Huawei customer service an e-mail which they rep**** a day or 2 after instructing me what to do with the phone I did as instructed but I didn’t work, called their CS the agent took me through step by step….worked for that day next day phone was back @ it…next day I called the Customer service again the agent I spoke to assisted & said if not fixed this time again I will need to take the phone back to where I bought it (Foschini) so they can book it for assessment or something along those lines… took it to the store on the 30Sept ,was assisted by Zanele who took my phone with its packaging & receipt, she said it will be booked in for assess.. which will take4 to 6weeks (which I i don’t not understand why??....& Thabo will call me to tell me if the phone is fine. Well…yesterday I did get a call form thabo he told me I Need to come to a store to sign for the phone so they can book it AFTER FLIPPIN 7 DAYS MY PHONE STILL A FOSCHINI WHEREAS AM PAYING FOR IT & WAS NOT EVEN GIVEN A PHONE TO USE SO LONG, AM SUPPOSE TO PAY ON TRAVELLING EXPENSES TO THE MALL AGAIN & THAT IS TIME CONSUMING AS WELL, WHY DID I NOT SIGN THE DAMN FORM WHEN MY PHONE WAS TAKEN BY ZANELE??????????? AM NOT SURE IF YOU GUYS KNOW WHAT YOU DOING???FOSCHINI CALLS ME ALMOST FIVE TIMES A DAY TO SELL ME UNNECESSARY MAGAZINES ETC. BUT FORGET TO PRIORITIZE MY PHONE AM NOT HAPPY, I NEED THAT PHONE , SPOKE TO THE MANAGER WHO WAS THERE YESTERDAY SHE SAID SHE WILL TRY GETTING SOMEONE TO ASSIST BY BRINGING THE FORM TO ME SO I COULD SIGN……IVE SINCE BEEN WAITING

CAN I GET SOME INTERVENTION FROM YOU GUYS & ALSO WANT CONTACTS OF THE CENTRE WHERE THE PHONE WILL BE TAKEN? I NEED THE PHONE AS I BOUGHT IT FOR A REASON I DON’T HAVE 6WEEKS TO WAIT FOR THE PHONE SOFTWARE UPDATE. Just called them to get an update on my phone they put me o hold for long time & call gets cut off...called again they not answering