It's been 36hrs and still no assistance - poor customer service Foschini

<p>I am disappointed at the service I have recieved in this week as a Foschini customer. I went to the Cavendish Square Foschini branch to apply for a secondary card for a family member, and they promised that they would fax the form and I was told that the secondary card applicant would get an SMS within 24hrs.</p> <p> </p> <p>More than 24hrs later, no SMS was sent. I then called head office yesterday who said they have not received the application. They then said they would send me an email with the form attached. I provided my email address. It's been another 24hrs and I still have not received an email.</p> <p> </p> <p>As a customer, I am disappointed and saddened by the level of poor customer service I have received.</p> <p> </p> <p>Please can someone assist me urgently.</p>