Inventory Discrepancy and Poor Customer Service

I am writing to express my frustration with the inconsistent inventory information regarding a specific bag I wanted to purchase.

On Tuesday, I checked the Foschini website and found that the bag was not available online. However, when I checked the store locator, it showed that the bag was available at the Southgate store. I called the Southgate store to confirm, and they assured me that the bag was in stock.

However, when I visited the Southgate store on Wednesday, I was told that the bag was sold out. I was surprised, as the website still showed the bag as being available at the Southgate store.

On Thursday morning, I checked the website again, and it still showed the bag as being available at the Southgate store. I contacted the Southgate store once more, and they again told me that the bag was not available. I was informed that the system had not updated the inventory information.

I then visited the Cresta Foschini store, where the staff checked the inventory and told me that there were two bags available at the Southgate store. However, when we tried to contact the Southgate store again, they denied having the bag in stock.

I am suspicious that the Southgate store may be hiding the bag or providing inaccurate inventory information. I would appreciate it if you could investigate this matter and provide a resolution.