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Eska N

1 reviews | Active since Dec 2011

07 Apr 2015, 07:02

Interest Charged on 6mths Revolving Account

The Foshini Group charged me R292 for R305 Rand short-payed on my account!. Due to the Postal strike I did not receive my statement on time and paid my normal installment. I would like to make all customers aware of the interest they are charged if paying late -or not paying your full installment. The entire group must make a fortune with all the interest they collect!!<br> On my latest statement I was charged an amount of R217 interest yet again. When I contacted the customer service centre on Thursday, 2 April 2015, I was informed that I paid my account on 4 March 2015, and that I paid 1 day late as their cut-off is after the 3rd of every month. I was not aware of this fact.<br> Where is it stated in the Terms and Conditions that I have signed for my Credit Account that I will be charged interest on my 6-mths revolving when I pay after the 3rd of the month?<br> I feel that I am being cheated, and do not think it is fair for me to pay this interest, when I have never skipped one month's payment on my account, yet treated like this as a loyal customer?<br> I would like to have all interest charged to this account reimbursed! <br> <br> Thank you very much,<br> Kind Regards,<br> Eska van Niekerk

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Replies (1)
Foschini
Foschini's reply07 Apr 2015, 09:05
Official
Hello EskaVanN,


Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.