Insurance **** Finrite TFG

Let me tell you about Tfg and Finrite insurance is:

October 2021 Cellphone Lcd was damaged phone was taken back to store to repair at insurance company. November 2021 phone was returned Lcd was fixed supposedly. The phone was not in the same condition as to when it was working. The phone was suddenly lagging way to much, the touch screen was unresponsive, you press WhatsApp icon but the Facebook icon opens.(it's like I took the phone to foreigner at the local ****a shop)

December 2021 phone was returned to the store. Now this is when the Tfg and Finrite circus starts. I received numerous text messages stating that I didn't complete a signed claim form. Anyway I go back to the store fill out the form and I leave. A week later I start to receive text messages again stating the claim is incomplete. Clearly someone wasn't doing there work properly. Anyway I go back to the store again to complete this form again. Now in between the time of me going to the store I already used about R100 airtime to try and phone Finrite just to find out what is going on. The calls are cut, it's 20 minutes waiting time,just to be put on hold for another 15 minutes. The service was so poor from a call centre perspective, no departments working in cohesion with one another,this leaves you as the customer with a bad service experience.

January 2022 still no phone and issues not resolved yet. This is where the tfg circus starts, I log a complaint(Ref number cs 576517) with the head office because I was just fed up now. I reviece a messages from tfg telling me my complaint has been resolved. Nobody even contacted me to let know what was going on, just a text to say resolved. Poor service from your side. I called in to ask what's going on, tfg agents say they don't know they going to put me through to Finrite. 20 minutes later I eventually get through to Finrite, the resolution from there side is that the phone now has new damages. Damages that I caused, but the phone looks physically fine. New damages now means more money out of my pocket. Finrite is accusing me of damaging the phone.

I bought the cellphone at the beginning of 2021, from moment I took out insurance for the phone, mistakes were happening on my insurance policy. I took out 1 cellphone insurance for the phone, only to find out in April that they have been taking off for 2 policies instead of 1. That to me sounds like *****. I will never do business again with tfg nor Finrite. I am going to close my account and cancel your insurance. I hope people reading this will understand the service level I received.

Regards

Steve