Insurance doesn't want to fix my phone because of a mistake from the Sunnyside branch.

<p>I bought a phone on my Foschini account and apply for insurance on the 18/04/2016. My phone doesn't come on so i took the phone back on the 3/05/2016 to Foschini at Sunnypark for them to sent it to the insurance to fixed the phone. It's now almost 3 weeks and the phone is still with Foschini because the lady that assist me to take up the insurance sent the application to the wrong e-mail address and the insurance never recieved the application. The matter was referred to their Head office but up to today nothing happen because of the mistake from the Sunnyside branch. They make it now my problem because the branch slip up and i must take the fall for it. The don't even contact me i have to contact them first to find out how fare they are with the query. The service really suck and i'm one of their best customers that are really loyal to them and who's account is up to date.</p>