Insurance claim suddenly goes missing at DONNA-CLAIRE part 2

Item: Foschini
Rating: 1
Author: Khumoetsile T

Good day,

I last wrote a review about an insurance claim filed with Donna - Claire

I only got feedback once from The Foschini Group. I was asked for the area I was querying about, I rep**** but that was it.

To cut matters short, my dad still does not have a phone. He is still paying for two insurances

This is truly unprofessional

Helpful (0)

Replies (3)

Foschini's replyOfficial

23 Jul 2018, 08:23

Good day,

Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.

TFG

Foschini's reply23 Jul 2018, 08:23

Official

Good day,

TFG

Khumoetsile T's updateReviewer Update

24 Oct 2018, 10:46

Good Day, It has been exactly 3 months since my issue was passed to customer services. Is there nothing resolved still? This is completely unacceptable... Still no cellphone, no form of communication... Maybe there is a specific body that deals with this. Like the Ombudsmen. I should probably find out so I can get my matter resolved

Khumoetsile T's update24 Oct 2018, 10:46

Reviewer Update

Khumoetsile T's updateReviewer Update

22 Feb 2019, 23:55

Good day. Still nothing from customer service. This truly is disappointing, a year later and there is nothing People should really know

Khumoetsile T's update22 Feb 2019, 23:55

Reviewer Update

Good day. Still nothing from customer service. This truly is disappointing, a year later and there is nothing People should really know