Insurance claim not being processed and no truth from consultants..
<p>I lost my phone, did everything required to block the phone and make a claim. I went on Tuesday 20th and I was told a policy number is still to be recieved. Today is Wednesday 7 days later and the lady helping me from American Swiss Rosebank kept on following up. Friday 23rd she was told it is being processed. Today she was told nothing has been done. The insurance is with the Foschini Group. I have not received anything from these people and I am quite annoyed.</p> <p>I made payments for this insurance on time. And now that there is a claim I an told nonsense. </p> <p>May I please get assistance as I cannot keep using R100 phone when I paid insurance for a better phone. </p>
I went to a TS shop and called the insurance people again, I was told the policy will be received next week Monday. I did not take that excuse at all. I asked to speak to a manager and miraculously my policy number was recived within 10minutes of me holding for the manager. My claim was process right there.
Such incompetence should stop... we pay for this insurance..
I went to a TS shop and called the insurance people again, I was told the policy will be received next week Monday. I did not take that excuse at all. I asked to speak to a manager and miraculously my policy number was recived within 10minutes of me holding for the manager. My claim was process right there.
Such incompetence should stop... we pay for this insurance..
Good morning Ndamulelo
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be referred to the field management team to handle.
You will be contacted soonest.
Kind regards
Jewellery Customer Care Team
Good morning Ndamulelo
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be referred to the field management team to handle.
You will be contacted soonest.
Kind regards
Jewellery Customer Care Team