Insurance ***

Hi all,

An email was sent to you guys on the 14th and to date we still don't have a response.

I bought a Samsung Galaxy J1 from the Foschini store- Westgate with insurance. To my unfortunate situation, it was ******. I have since opened a case with the SAPS to that effect and reported the incident to Foschini store in Oct 2017; I had to follow up as I was promised feedback within 30 days which didn’t happen. To add salt to injury, I was told that they have not yet received my case number of which I did re-submit however no one contacted me back.

I followed up the first time and was advised claim will be processed and call after 4 days I called – “they relooking at the claims as I was a cash buyer”( why was this not raised upon taking the policy? Why was it allowed if it’s an issue? ) For the past two months there’s been debit orders taken off my account with a third party off which when I inquired about but no direct response Followed up again – they are still busy assessing the claim it will be processed.

Now it’s been four months and still awaiting feedback. The last time I checked on the status of my claim I was told that “the claim is only going to be processed”

It is so frustrating because even I asked for manager /superior, they kept me on hold for more than 15min then I hanged up. Several times I asked for superior or manager they kept me on hold again, after 5min they advised none of them are available. How long does the company take to resolve cell phone claim, how do you explain such a big company with a poor service like this!

So my question to you: • What does/will it take for such a huge organization to take matter seriously? • Do you have consideration to your customers as the primary point of contact is my cell phone which I do not have? • Why does it seem like no one is interested in sorting my query out? • I have neither cell phone nor decline – in FOUR MONTHS of assessing my claim?

Your priority attention to my query will be greatly appreciated Insurance Claim-IM ********** 00501 Valentia Letsholo - **********