insurance claim

<p>i bought a R2500 Hisense cellphone at Hi store (foschini group) 2 years back around September. immediately i took insurance for the phone. in December i lost the phone and went to the Foschini store in Canal Walk where they assisted me with the claim, few days after the claim was processed i received a message advising to go to the store to collect the phone and that i would have to pay access fee. on Saturday last week i went to the store and at the store they contacted foschini group insurance department and i spoke with Mpho, at the store they no longer have the Same model as phone i lost and i was advised to rather check for another phone. i spoke to Mpho over the phone and advised her that there is no Hisense phone for R2500,so she advised me to take different phone. i advised her that i want a Hisense phone ,but i am not willing to take a phone less that R2500 and since they do not have Hisense for R2500 i advised her that i am willing to pay the difference. she disagreed and i requested to speak to her Manager/Supervisor, unfortunaltely i forgot her name. she told me to go to the store on Monday and everything would be sorted them. i went to the store today and at the store they had to call the insurance department again. i spoke to Sindi/Cindy. she said that she processed everything and was approved,so we had to wait for order number inorder for the phone to be given to me. we waited for about 15-20 min and Cindy did not sent anything, we had to call in again because she had already put the phone down. i then spoke to Tony who just made a fool of me and was just making fun of the whole situation. i had to explain myself all over again and he told me that i will not be able to get a phone that is more that R2500, i have to choose a different phone rather. i asked him if there was any note on their system regarding promise i had from Mpho's supervisor or anything from Cindy who said that the claim was sorted i must just pay access fee and difference between tow phones since i want the Hisense phone for R2999. i wasted my time and petrol and my query has not been resolve.</p>