RA
Rushana A
1 reviews | Active since Dec 2014
19 Nov 2015, 13:21
insurance claim
I received a call on the 06/06/15 from the Tfg insurance call centre to offer me insurance on a tablet I recently purchased. I took the insurance as the tablet were a birthday present for my son and I told the lady that he will be using the tablet. We then processed it as insurance for him.They state that they record the whole agreement. In September I took the tablet to Totalsport in Vangate mall, and completed all the required documentation. A month later the assistant called to inform me that the tablet is at the workshop
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Foschini's replyOfficial
19 Nov 2015, 16:23Hello rarendse74,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply19 Nov 2015, 16:23
Official
Hello rarendse74,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.