Insurance Claim

I went to Markham Dobsonville on Sunday 27/09/15 to claim for my phone that was ****** the day before, i did not have my policy number but Flora advised that i should fill the forms and they will advise if they need it. I then called Finrite on Monday and spoke to Mapule whom i requested my policy number from and she advised that she could not find it but its fine if the documents are submitted they will request it from the head office...Its been over a week since i submitted the documents and i havent received feedback regarding my claim and i really need a phone now because i use it to save a lot of things. I hope that this will serve as a motivate enough for the companies to deliver what matters to it customer and having a phone is what matters to me.