Insurance

Once again this company has ticked me off the first time they handled my account very poorly and they had to pay me back R1600 +_ now the insurance I took out on some jewelry is taking way to long to clear out with them firstly asking me questions that irrelevant to the case almost 3 weeks after I submitted the claim to answering on emails 6 days later, after I phoned them and told them im unhappy with the service the guy told me that he will be working to get this done as soon as I have sent him the relevant paper work which they already had mostly, to me now waiting 3 more days for them to repond to simple emails again, if you want to pay for insurance that pays out a month+ later then be my guest but I think its ridiculous.