Injury at Wonderboom Junction Forchini Store

Good evening Forschini TFG group

I hope you are well.

I am writing this email with a heavy heart following an incident that occurred at the Forchini store in Wonderboom Junction earlier today.

While inside the store, I fell due to an object that had been left on the floor from a shelf. This obstruction caused me to trip and sustain injury. I am currently experiencing significant pain as a result and have had to take pain medication to manage the discomfort.

The incident was also very embarrassing, as it happened in front of other customers. I had to be assisted back onto my feet, which caused me emotional distress.

After the incident, I reported the matter to the store manager and explained what had happened. Unfortunately, I was informed that the store was unable to assist me. I then requested the contact details of a higher-level manager and was provided with your email address.

I am concerned not only about the unsafe condition that led to my fall, but also about the manner in which the situation was handled. Customers should not be exposed to such hazards, and I believe the matter was not treated with the seriousness it deserves.

Please note i have photos providing my statements

Photographs of the object that was on the floor A photo showing where the object belongs on the shelf (next to the pink bag) Copies of my purchase receipts The details provided to me by the store manager Proof of the pain medication taken after the incident I also request that you review the store’s CCTV footage at approximately 17:37 on Friday, 27 March 2026, for further clarity on the incident.

I kindly request an urgent response regarding this matter, as I believe it requires immediate attention.

Yours sincerely, Inno Ngoma (****tsoa) *** / *** ***