Iniquitous account practice

Foschini group don't know how the handle and resolve outstanding accounts in a professional manner. The account accumulated the admin fee as she was unaware of this and she did not buy anything from their stores. They did not inform us in any way that the account was in arrears. The only way we found out was when Vericred e-mailed us a letter of demand.<br> My wife paid off her Foschini account on the 7th of July 2013 and closed the account. We never received an account settlement letter as proof that the account was paid off. The Foschini branches informed us that they do not issue letters nor can they assist me to obtain one. We need the letter to proof that we are no Longer indebted to the Foschini group. They also do not clear your name with the credit bureaus after settlements. We are currently in the process of Buying a house and due to the fact cannot obtain a settlement letter my application for the home loan can be declined. It is truly a frustrating process and it is a big disappointment. Please be aware of this as Foschini do not inform you of any arrears no matter how small the amount and they will give you a negative credit rating.<br>