mW
monica W

1 reviews | Active since Jan 2015

30 Jan 2015, 14:18

inferior quality of clothing

i only buy clothing from Donna Claire... but the past few times now ive had very bad luck with the quality of the products... the material fray's after the 2nd or 3rd time that the garments are worn....i have 2 pants the same style that cost me R385 and both of them tore and the material separated at the seams....the jeans ...the quality of the zips used is terrrrrible they split i can send photos of the products i have about R2000 worth of clothing that is still brand new that i cant wear anymore and im truly disappointed ...i have tried to contact Sader at donna claire customer services for 2 weeks now ...i have left numerous messages but not one of my calls have been returned <br> the email is [Email Removed] and the phone nr ***

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Replies (1)
Foschini
Foschini's reply30 Jan 2015, 16:09
Official
Hello monicawarren,

We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue concerning and would like to apologise for any inconveniences caused.

Please be advised that we will escalate this complaint on to our Donna-Claire Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.

Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant