Inept staff and totally clueless regarding their own store policy.

<p>I had the misfortune of purchassing Timberland product for my daughter at Archive Store (Sportscene).I paid with credit card and requested budget payment twice.The sales assistant Ashwin swiped my card and my sms notification stated it was on straight.I asked for a reversal and they claimed it was done.I then had Kristin ask me to sign a form to state that I received the money back.I refused to as it did not reflect on my account.They then wanted to give me CASH back,totally against Foschini Group policy.I contacted thecustomer services via mail,laid official complaint,and to date have had no feedback.I have now lodged a dispute with my bank, as my funds were never reversed.I am totally disgusted by the attitude of Foschini Group and will never set foot in any of their stores again.</p>