Inefficiency and Bad Service

On the 22/05/15 I attempted to purchase some items from Foschini at the Pavillion Centre in Durban with a gift card. During the ringing up of the items, I was told that the sale had gone through but did not reflect on the system which meant I could not take items home as there was no receipt. They would reverse the amount back into the card within 24hrs. After much back and forth from the store, the card was finally reloaded. When I went to pick it up however, no one knew where the card was and the lady said to gave handled the matter was unreachable.<br> It is now almost a month later, after several trips to the store, the matter still has not been resolved. The staff have displayed a deplorable level of inefficiency and negligence and it has simply become a case of passing the buck.<br> It is unacceptable for one to feel they are being done a favour when money has been spent at that particular store and the staff just cannot be bothered. Also because the gift card cannot be refunded which means I have no choice but to purchase fron the store which is the last thing I want to do at this point.