Incredibly disappointing call centre experience with TFG Online

I am a regular user of TFG Online and have loved the service, and the quirky messages that accompanies it to now. Until now. I purchased perfume on the online website and chose my regular delivery option because up till now TFG Online has always exceeded my expectations and delivered much faster than the number of days they quote (3-5 days). Today I phoned the TFG Online call centre to find out where my purchase is as I have not received one of the quirky messages, alerting me to the status of my order. The agent tells me the package will arrive on Thursday, and despite me telling her that we're going away on Wednesday evening and that we need to change the delivery method from Standard to Express - WHICH I WILL PAY FOR - she advises that this cannot be done. So apparently it is more acceptable to Foschini that the courier will now try to deliver 3 times to a closed house before the order is cancelled and Foschini HAS LOST THIS SALE, than to try and change the delivery method. The parcel is already with the courier - it is not as if I'm asking Foschini to do the impossible and it is not as if I will not be charged for this change. So the outcome of this saga: I: will go to Woolworths this afternoon (because there is no proper Foschini near me) and buy the parcel from WW Fosch: has lost this sale, valued over a R1000 Courier: will waste money, effort and capacity by trying to deliver to a closed house

Sounds like a wonderful outcome for all involved, doesn't it Foschini??????????????