Incorrect product receivevd

I order some facial product at Foschini Beauty on 10 March 2020 one of the being the NIVEA 1 MINUTE URBAN SKIN DETOX FACE MASK - MOISTURISE. I Received the order on 13 March 2020 but did not received the 'moisturise' but the 'pore refine'. I immediately called the their contact centre and spoke to Cameron and told him that the product I received was wrong, wasn't sealed and looked dirty. I wouldn't even be able to return it in store. I sent him pictures of the product I ordered and what I received. He said he's escalated this and gave me ref number RM227204. Its been 10 days since I had complained about this and to this day I have received no contact from anyone at TFG. I'm not happy with this and this is not the kind of service I expect from TGF as I shop online all the time. Can someone please contact me as I still want the product I ordered and not what I received.