GBG
G.J Bronkhorst Gerhardus
1 reviews | Active since Nov 2011
21 Dec 2016, 19:33
Incorrect pricing
<p>i went past Foschini in ********** I noticed a dress in their window with price tag of R80.00. I approached one of the staff as I was interested in purchasing the dress . She said I have to speak to the store manager, Adelaide . I pointed out to Adelaide that I'm interested in purchasing the dress for the price that was on display. She said it was a mistake from their side as the price is incorrect. I pointed out the her the CPA, what about the price you see is the price you pay. She got very defensive and said I can't buy the dress and I can contact whoever I want. </p>
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Replies (2)
Foschini's replyOfficial
22 Dec 2016, 10:49Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG
Best regards,
Foschini's reply22 Dec 2016, 10:49
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG
Best regards,
GBG
G.J Bronkhorst Gerhardus's updateReviewer Update
16 Jan 2017, 13:09No feedback received after a month!!!!! I'd this customer service???
GBG
G.J Bronkhorst Gerhardus's update16 Jan 2017, 13:09
Reviewer Update
No feedback received after a month!!!!! I'd this customer service???