Incorrect Billing

********* business - I received an incorrect billing from Foschini and I have been escalating the matter for over a year now. BASIL ADAMS who is a Teamleader - Customer Services TFG Financial Services received my email and responded " Thank you Ms Sicwebu I have escalated the matter back to the manager of collections department and I have asked her to email your with feedback to the new email address you provided. Kind regards, BASIL ADAMS Teamleader - Customer Services TFG Financial Services It's been over a month since I received this email and its been over a year since I have been in touch with them requesting that they sort out the matter with it's interest so that I can settle and close the account which I haven't used for over 3/4 years regardless of the huge credit it has. All what the account does now is to accumulate the interest on behalf of TGF at my expense whilst my name is being affected in the process. The last 2 emails I sent last week and early this week have been read by Mr Adams with no response.