Incorrect bank details given

After receiving an sms advising that I had not paid my account (which I had on 29 Aug) I contacted Cape Town Wednesday 2 Sept and spoke to a Jordan. I called in at the above store on Thursday 3 Sept at 9.00 and spoke to Samantha. She promptly sent an email to Head Office, with proof of payment and my account details, explaining the situation. I was told that I would get a response Friday or latest first thing Monday. Needless to say I am still waiting and still battling for Foschini to sort out the problem and credit my account with the payment of R200. I have not shopped at Foshini for some time and when I do this is what happens. Please can someone sort out my account reflecting my payment, surely this cannot be difficult. as the mistake was Foschini's by supplying me with the wrong account details in the first place. Dudu at Foschini is also trying to sort this out but Foschini keep delaying. When you phone this branch no one answers and when they do and I ask them to phone back, no one does.