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TM
Thabo M

1 reviews | Active since Feb 2018

21 Feb 2018, 15:03

Inconveniencing the release to my mtn contact number since JANUARY

It has been since I've cancelled the 121 contract in December 2017 and as per the follow up I made in January with Foschini group to release my contact number from the 121 contract for changing to mtn prepaid nothing done to assist on the release of my contact number - it has been delaying my transacts for payments /banking without communication on cell number.

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Replies (2)
Foschini
Foschini's reply21 Feb 2018, 15:07
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

TM
Thabo M's update27 Feb 2018, 13:04
Reviewer Update
Good day, Please can I ask WHY Foschini group hasn't updated me about anything and as 2 working days mentioned on reply already ended. Please nay you speed up my complaint so I can manage things from my side - as I mentioned I have much delayed banking transaction therefore this will affect my records kindly release the number for me as soon as possible, I don’t know why your business cannot include me even on the investigation. I need the contact number urgently to communicate and process my online transaction.