*********** Staff Poor Customer Service Horrible Shopping experience

Foschini Waterfall must without a doubt be the worst branch ever!!! The Customer Service, the competency of staff, the shopping experience - it is just one huge frustration!!! Not to mention the horrible and extremely loud music they play in the store. I have been there twice this week and both times left utterly frustrated. with the most unpleasant shopping experiences. On Tuesday I wanted to pay for my shopping . I was standing at the sales counter for almost 10 minutes, being ignored by Cashiers/Sales Staff. Eventually they acknowledged me and sent me to the Cell phone counter to pay. This morning I went to return an item, once again, firstly going to the sales counter, where Cashiers/Sales Assistants were standing behind the tills. Then I was pointed AGAIN to the Cell phone counter with a "They'll help you" She took my receipt and items and said I'll be with you just now" returning a while later without the items returned or the receipt, saying they do not have cash I must come back later. I then asked if they can not do a refund back to my Cheque card (this is what other retailers do!!!!!!!!!!) to which said, sorry no. I then asked if they can not credit it to my Foschini account... again no.... "you will have to please just come back again later:" ... Then I had to ask OK so where is the slip and items? They wanted to keep it until I came back??? Seriously??? Why will I leave the items and the Proof that I purchased there without receiving a refund or some proof that they took back the items for a refund while I have not received my money??? I suggest that Foschini seriously review their Customer experience at this branch