*********** staff

On 13th May 2020 I purchased a phone cash at #Foschini Vangate Mall, during this time my previous device broke and I needed to get a new one, because I have 2 sim cards i needed a phone with a dual aim function, I bought the phone at this store and was informed by the service consultant that it is a dual sim as indicated on the box, when I got home, I saw that the phone was in actual fact not dual sim, I rushed back to the store and was advised that they made a mistake and was out of stock of the dual sim phone at the time, i needed a phone ans settled for what I got.

6 months down the line, the light of the LCD starts becoming dull and eventually is totally dark, to a point where I need sunlight in order to see on the phone, I returned to the store Dec 2020, they informed me the warranty is 6 months and it's best to send the fone for repairs in January instead because it's to busy in December!!! Lol , I return home, I get a quote from a cell phone shop but during this time I check the documents inside the phone box and it says it's 12 months warranty, I return to the store with this document and the store manager informed me they will send it away to the 3G repair company, I book my phone in, 2 days later I receive an email that my phone was received, I then get another email 2 days there after and they indicating that my phone cannot be repaired and they will send it back to the store, I return to the store the next day, I explain to the lady(with the short blonde hair) that I got an email, while I am explain to her she rudely interaps me and says that TFG will credit me my R2000 if 3G says it's not repairable.

It is now the 1st of March, I was the store on 27th Feb as I have been waiting for confirmation that was phone was received in store and my credit note will be ready, no communication was received, I return to the store, I ask them for any update they indicate if I didn't receive an sms the phone isn't there, after 10mins a sales consultant comes back with my phone and say that the guy who suppose to assist me is off, so my thinking is that only one person can do one job?? How is that possible in retail if customers can come at anytime?? They then call the guy and he says I must take my phone and come back and paper work and I should rather call myself !! What **** that ? and that they can only assist me in the week and I must in the week before 16:00 for their convenience!, I refused to take my phone as they are indicisive as to if they will do my credit or not, nobody can give me straight answers but they forcing me to take my phone and papers which means it will no longer be there responsibility.

I am so disguised in the level of service and incompetency i have received from this store since the day i bought the phone.

I refuse to return to that store if they not willing to take responsibility for this matter and have my phone credited as promised. TFG-The Foschini Group please sort this issue out , at a time like this in the world r2000 cash is not pocket change. Foschini